Differences

This shows you the differences between two versions of the page.

--- en:ost:telescope:probleme [2019/07/24 11:19] – [Shutter vs. hatch II] maxpri
+++ en:ost:telescope:probleme [2022/07/25 10:57] (current) – [Telescope:] rhainich
@@ Line 1: / Line 1: @@
 ====== Known problems, issues, and their solution ======
-===== C14 and the GM 4000 mount: =====
+=====  GM4000 HPS II =====
 ==== Loss of the alignment ====
@@ Line 12: / Line 12: @@
 <code>MENU - Alignment - Align Database - Load Model </code>
 If there is no saved alignment, you will have to [[en:ost:telescope:setup|create a new alignment]].
 ==== Problems with finding objects ====
@@ Line 43: / Line 42: @@
 The solution is to switch back to the default park position via:
 <code> Menu - Alignment - Park Position - Default park </code>
-==== Noise similar to a ship horn ====
-**Description of the problem:**
-The telescope makes a loud noise similar to a ship horn when it is moved around the right ascension axes. The noise can be so loud that it is noticeable in the whole building. So far the problem only occurred at temperatures close to the freezing point.
-**Solution:**
-The problem is a result of a too high pressure of the worm on the worm wheel. Therefore, this pressure needs to be reduced. A detail description how to do this can be found among the manuals in the lab-course office and in the svn.
@@ Line 57: / Line 48: @@
 ==== Dome wall vs. telescope I ====
+<WRAP group>
+<WRAP twothirds column>
 **Description of the problem:**
 The dome's wall obscures the view of the telescope to the sky. This happens when the dome does not follow the pointing of the telescope, i.e. the open shutter is not in phase with the telescope.
 **Solution:**
-There are magnets in the moving part of the dome and the dome wall, so that the dome control can register the current orientation of the dome. From time to time the dome must be recalibrated, which can be achieved  by fully rotating the dome for one or better two rounds. To start that, first disconnect the dome and the telescope by means of the hand terminal:
+The dome control can determine the current position of the dome by means of a magnet. For this purpose, the dome must be moved through the south point once:
-<code>MENU - Settings - Dome - Control - No Dome</code>
-Then the dome can be rotated with the dome remote control. Afterwards, the dome and telescope need to be reconnected again:
+  - Disconnect the dome from the telescope. To do this, go to the **Dome tab** in //Maxim DL// in the **Observatory control window** and deactivate the option ''Dome Tracks Scope''.
-<code>MENU - Settings - Dome - Control - Dome On GPS</code>
+  - Then the dome can be moved around using the dome remote control or in //Maxim DL// in the **Dome tab** of the **Observatory control window** using the options in the ''Postions'' section. For the latter, the desired target azimuth (''Azimuth'') must be selected and then ''Go To'' clicked.
+  - Finally, re-establish the connection between the dome and the telescope.
+</WRAP>
+<WRAP third column>
+{{ ost:software:maximdl:maxim_dl_observatory_dome_marked.png| Dome tab in the Observatory control window }}
+</WRAP>
+</WRAP>
 ==== Dome wall vs. telescope II ====
+<WRAP group>
+<WRAP twothirds column>
 **Description of the problem:**
 The motor that drives the dome rotation can be heard but the dome does not rotate.
 **Solution:**
-First, push in the red emergency button at the control unit next to the door (see [[this>lib/exe/fetch.php?media=ost:telescope:steuerkasten.jpg|this photo]]). Second, disconnect the dome from the telescope by means of the hand terminal:
+  - Push in the red emergency switch on the control unit for the dome (see [[this>lib/exe/fetch.php?media=ost:telescope:control-box.jpg|here]]).
-<code>MENU - Settings - Dome - Control - No Dome</code>
+  - Disconnect the dome from the telescope. To do this, go to the **Dome tab** in //Maxim DL// in the **Observatory control window** and deactivate the option ''Dome Tracks Scope''.
-Now pull out the emergency button again. Try to move the dome with the help of the remote control. Alternately press the azimuth buttons until the dome freely rotates again. Afterwards, reconnect the dome and the telescope:
+  - Pull out the emergency switch again. The dome can now be operated again using the remote control.
-<code>MENU - Settings - Dome - Control - Dome On GPS</code>
+  - Now press the azimuth buttons alternately until the dome moves freely again.
+  - Finally, re-establish the connection between the dome and the telescope.
+</WRAP>
+<WRAP third column>
+{{ ost:software:maximdl:maxim_dl_observatory_dome_marked.png| Dome tab in the Observatory control window }}
+</WRAP>
+</WRAP>
 ==== Shutter vs. hatch I ====
@@ Line 87: / Line 94: @@
 ==== Shutter vs. hatch II ====
+<WRAP group>
+<WRAP twothirds column>
 **Description of the problem:**
 The shutter or the hatch do not close via the remote control.
+**Solution 1:**
+On the hand terminal, use the command to close the dome completely:
+<code> MENU - Settings - Dome - Close Shutter</code>.
+After that, the hatch and shutter should open and close properly again using the remote control.
+**Solution 2:**
+In //Maxim DL// in the **Observatory control window** go to the **Dome-Tab** and try to open the dome again with ''Open''. Afterwards close it with ''Close''.
+</WRAP>
+<WRAP third column>
+{{ ost:software:maximdl:maxim_dl_observatory_dome_marked_2.png | Dome tab in the Observatory control window }}
+</WRAP>
+</WRAP>
+==== Shutter and/or hatch do not move smoothly ====
+**Problem description:**
+The Sshutter and/or hatch do not move smoothly when controlled by the remote control.
 **Solution:**
-One can use the following command on the hand terminal to completely close the dome:
+This is normal when the dome is coupled to //Maxim DL// at the same time. In this case the signals coming from the remote control overlap with the signals coming from //Maxim DL//. If the dome is to be controlled manually, it is recommended to disconnect it from //Maxim DL//. However, if there is currently no connection to //Maxim DL//, there might be a serious problem. In this case, immediately contact the technical staff.
-<code> MENU - Settings - Dome - Close Shutter</code>
-Afterwards, it should be possible to move the shutter and the hatch again via the remote control.
+==== Shutter and/or hatch cannot be moved at all  ====
+<WRAP group>
+<WRAP half column>
+**Problem description:**
+The shutter and/or hatch can no longer be moved even with the methods described above, because a component may have broken.
+**Solution:**
+  - Switch off controls and power supply
+    * Turn the **main switch** on the right side of the gray dome control box **to OFF** (Fig. 1)
+  - Close the hatch
+    * **Move the lever** (Fig. 2) on the top of the hatch hydraulics (located to the right of the dome slit) **to the left and in a horizontal position**
+    * **Close the hatch** manually by pressing from the outside
+  - Close the shutter
+    * **Remove the black protective cover** above the slipping clutches (red circles in Fig. 3) of the shutter drives
+    * **Take** the **Allen wrench** (green ellipse in Fig. 3) from its holder directly next to the left-hand slipping clutch
+    * **Release the slipping clutches** of the shutter drives → to do this, **loosen the Allen screws** located in a circle (Fig. 4)
+    * **Insert** the **emergency crank** (Fig. 5, located on the left side of the dome slit) **into the socket** to the right of it (blue ellipse in Fig. 3).
+    * **Crank shutter** manually
+</WRAP>
+<WRAP half column>
+<WRAP group>
+<WRAP half column>
+[{{ost:dome:dome_control_box.jpg| Fig. 1: Dome control box - red: main switch}}]
+</WRAP>
+<WRAP half column>
+[{{ost:dome:shutter_mechanism.jpg| Fig. 3: Shutter mechanism - red: slipping clutches, green: Allen wrench, blue: socket for the emergency crank handle}}]
+\\
+[{{ost:dome:slipping_clutchmod.jpg| Fig. 4: Slipping clutch with Allen screws}}]
+</WRAP>
+</WRAP>
+<WRAP group>
+<WRAP half column>
+[{{ost:dome:hatch_hydraulics_lever.jpg| Fig. 2: Hatch hydraulics - red: lever for switching it off}}]
+</WRAP>
+<WRAP half column>
+\\
+[{{ost:dome:emergency_crank_handle.jpg| Fig. 5: Emergency crank handle}}]
+</WRAP>
+</WRAP>
+</WRAP>
+</WRAP>
 ===== Telescope: =====
+==== Focuser of the CDK20 does not run the complete range of ~35000μ ====
-===== C11 and the CGE-Pro mount: =====
+<WRAP group>
+<WRAP twothirds column>
+**Problem description:**
+PWI3 shows clearly negative position values when driving in or the focuser does not run in the positive range (when driving out) up to the maximum ~35000μ.
+**Solution:**
+The focuser has "swallowed" and the encoder delivers wrong values. This can be fixed by clicking on ''Home'' (see picture) in the Focuser tab of PWI3 under ''Find Home and Reset'' and then on ''YES''. This will reset the focuser and reinitialize the home position, restoring the normal focus range.
+</WRAP>
+<WRAP third column>
+{{ ost:software:pwi3_homing_focuser.png }}
+</WRAP>
+</WRAP>
+==== Wobbling Camera/spectrograph ====
+**Description of the problem:**
+You may find that the camera or spectrograph still wobble or rotate despite your efforts to secure them to the telescope.
+**Solution:**
+The screws for attaching devises could be rusty and therefore, it is hard to tighten them. Thus, the screws should be completely unscrewed. After checking them they should be cleaned or if they are too damage, they should be exchanged. In general it can't be bad to unscrew them from time to time to check them. In the worst case the screw thread is damaged and then it has to be cleaned or the thread needs a new cut.
+===== C11/C14 and the CGE-Pro mount: =====
 ==== No Response-Errors ====
@@ Line 129: / Line 224: @@
 ===== Cameras: =====
+<WRAP group>
+<WRAP twothirds column>
 ==== Ice on the camera ====
-[{{ ost:ccds:m15_eis.jpeg?300|Exposure of the cluster M15 with the ST-8. The left side clearly shows icing on the CCD.}}]
 **Description of the problem:**
@@ Line 137: / Line 232: @@
 **Solution:**
-The cameras' interior is not in a vacuum and moisture can get in, causing icing on the cooled CCD chip. To prevent this, the cameras have dry cartouches with desiccants. If icing appears, the cartouches need to be regenerated ([[en:ost:telescope:setup#ccd_cameras|see this article]]). During that observational night, wait for approximately one hour until the ice sublimates from the CCD chip.
+The cameras' interior is not in a vacuum and moisture can get in, causing icing on the cooled CCD chip. To prevent this, the cameras have dry cartouches with desiccants. If icing appears, the cartouches need to be regenerated ([[en:ost:ccds:grunddaten#maintenance|see this article]]). During that observational night, wait for approximately one hour until the ice sublimates from the CCD chip.
 ==== ST-8: shutter error ====
 **Description of the problem:**
-''CCDops'' reports ''shutter error'' while taking the first images after switching on the camera.
+//CCDops// reports ''shutter error'' while taking the first images after switching on the camera.
 **Solution:**
-In this case the communication between the camera and CCDops is disturbed or the sensors for the shutter position do not work properly. Therefore, the software does not know whether the shutter is closed or not. It also could be that the shutter is indeed not moving as expected. In each case, it is often sufficient to switch off the camera and to disconnect it from the power supply. However, sometimes it is necessary to detach the camera from the telescope and to very carefully shake the camera a bit. Afterwards, the sensors of the shutter usually deliver proper data again.
+In this case the communication between the camera and //CCDops// is disturbed or the sensors for the shutter position do not work properly. Therefore, the software does not know whether the shutter is closed or not. It also could be that the shutter is indeed not moving as expected. In each case, it is often sufficient to switch off the camera and to disconnect it from the power supply. However, sometimes it is necessary to detach the camera from the telescope and to very carefully shake the camera a bit. Afterwards, the sensors of the shutter usually deliver proper data again.
+==== Maxim DL: Two SBIG cameras cannot be simultaneously connected ====
+**Description of the problem:**
+When trying to couple two SBIG cameras simultaneously with //Maxim DL//, //Maxim DL// becomes very slow, hangs or crashes.
+**Solution:**
+This can be due to the fact that ''Camera threading on (recommended)'' is set in the camera options. This option must be deactivated for the SBIG cameras. Afterwards the cameras should connect and work as usual.
+</WRAP>
+<WRAP third column>
+[{{ ost:ccds:m15_eis.jpeg | Exposure of the cluster M15 with the ST-8. The left side clearly shows icing on the CCD. }}]
+\\
+\\
+\\
+[{{ ost:software:maximdl:options_menu_cameras_marked.png | Camera options menu in //Maxim DL// }}]
+</WRAP>
+</WRAP>
 ==== CCDops does not find the filter wheel ====
 **Description of the problem:**
-''CCDops'' does not find the filter wheel of the STF8300 camera although the filter wheel is rotating when the power is switched on.
+//CCDops// does not find the filter wheel of the STF8300 camera although the filter wheel is rotating when the power is switched on.
 **Solution:**
-The filter wheel needs to be reinitialized. The corresponding menu can be found via //Filter// and //Filter Setup//. Select the "FW-5" filter wheel from the drop down menu and confirm the settings with a click on the //OK// button. Afterwards the filter wheel should work again.
+The filter wheel needs to be reinitialized. The corresponding menu can be found via ''Filter'' and ''Filter Setup''. Select the "FW-5" filter wheel from the drop down menu and confirm the settings with a click on the ''OK'' button. Afterwards the filter wheel should work again.
@@ Line 162: / Line 275: @@
 {{section>deng:ost:manuals#Englisch&noheader}}
-====== Known problems that we are working on ======
-===== Tracking error =====
+====== Resolved problems that should no longer occur ======
+++++ GM 4000 Mount: Tracking error |
 The following image illustrates the telescope's tracking problem. On the left panels, you can see the globular cluster M 13. The lower left panel shows an exposure of 10s, which gives a fair result. The upper left panel combines 135 exposures of each 10s, so approx. 35 minutes in total. The stars are clearly smeared and describe a fine zig-zag line (length of about 1/2').
@@ Line 177: / Line 291: @@
 [{{https://polaris.astro.physik.uni-potsdam.de/ftp/tracking_error/animation_20140515_1s.gif?550&nocache|300 exposures of NGC 6819 at intervals of 1 second, dated 15 May 2014}}]
 [{{https://polaris.astro.physik.uni-potsdam.de/ftp/tracking_error/animation_20140808_NGC6819_1s.gif?550&nocache|805 exposures of NGC 6819 at intervals of 1 second, dated 8 August 2014, after calibration of the [[en:ost:telescope:setup#a-PEC|Periodic Error Control]]}}]
+++++
+++++ GM 4000 Mount: The mount does not stop slewing |
+**Description of the problem:**
+Using the handheld terminal or //Maxim DL//, the mount moves to the target position, but does not start tracking and instead remains in the slewing phase.
+**Solution:**
+The problem seems to be due to an interaction between the handheld terminal and //Maxim DL//. The solution is to disconnect the telescope in //Maxim DL// and then reconnect it. It also helped to click on ''Abort'' in the **Telescope** tab in the **Observatory** control within //Maxim DL// and then slew to the object again.
+++++
+++++ GM 4000 Mount: Noise similar to a ship horn |
+**Description of the problem:**
+The telescope makes a loud noise similar to a ship horn when it is moved around the right ascension axes. The noise can be so loud that it is noticeable in the whole building. So far the problem only occurred at temperatures close to the freezing point.
+**Solution:**
+The problem is a result of a too high pressure of the worm on the worm wheel. Therefore, this pressure needs to be reduced. A detail description how to do this can be found among the manuals in the lab-course office and in the svn.
+++++